THE CLEAN FREAK SISTERS

TERMS AND CONDITIONS

Last Updated: 30 April 2024

Subject to law, The Clean Freak Sisters may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions of Use. The Clean Freak Sisters recommends you carefully read, each time you visit the website, the Terms & Conditions of Use as they may affect your rights.

We respectfully advise that The Clean Freak Sisters has a zero tolerance approach to all forms of abuse, violence, harassment and hostility, including in person and via written and telephone communications.

If you do not agree with the Terms & Conditions of Use, do not use the website or proceed with The Clean Freak Sisters services.

 

Vouchers

The Clean Freak Sisters vouchers must be returned to a staff member to be successfully redeemed.

Redeeming vouchers online, over the phone and via electronic mail can occur at the desecration of The Clean Freak Sisters staff, however terms and conditions for use and redemption of voucher codes vary. Please refer to the specific terms and conditions for each voucher.

Vouchers are not redeemable for cash or transferable. Vouchers cannot be used in conjunction with other vouchers or offers.

The Clean Freak Sisters reserves the right, in its sole discretion, to cancel any voucher code, or refuse to honour any voucher code (including after it has been redeemed by a customer), if The Clean Freak Sisters suspects that the voucher has been fraudulently generated and/or circulated without The Clean Freak Sisters authorisation.

 

GENERAL

These Terms & Conditions of Use shall be governed by the laws of Queensland, Australia. Any claim or dispute between you and The Clean Freak Sisters that arises shall be decided exclusively by a court of competent jurisdiction located in Brisbane, Queensland. These Terms & Conditions of Use, together with any other legal notices published by The Clean Freak Sisters on the website, shall constitute the entire agreement between you and The Clean Freak Sisters.

If any provision of these Terms & Conditions of Service or Privacy Policy is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions of Service and/or Privacy Policy as applicable, which shall remain in full force and effect. No waiver of any term of these Terms & Conditions of Use shall be deemed a further or continuing waiver of such term or any other term, and the failure by The Clean Freak Sisters to assert any right or provision under these Terms & Conditions of Use shall not constitute a waiver of such right or provision.

HEALTH AND SAFETY

We reserve the right not to clean an item/area within the Property (at no discount price to the Customer) if the item may pose a possible risk to the cleaner. For instance, a cracked or broken power point, dangerous light fitting or working at heights. In such an instance the Customer will be notified.

PRICING

We use reasonable endeavours to quote as accurately as possible however at times quotes are subject to change based on Us or the Customer identifying additional factors. Such factors are;

• The property is not as described by the Customer. For instance, the property has an additional room such as a bedroom, toilet, living area or study or if applicable additional blinds or different blinds than described.
• The condition of the property is heavily soiled. A heavily soiled room or residence may require extra time or chemicals to clean to ensure the room or residence is up to Bond Cleaning Standards as defined by the Managing Agent under the governance of the Residential Tenancies and Rooming Act 2008
• A part of the property requires a specialist service to clean the area. This includes any areas We deem dangerous such as windows at heights or areas that require a specific skill and or equipment to make the area up to Bond Cleaning standards.
• The cleaner has incurred additional costs such as parking fee’s or Property key pickup fee’s.
• The customer’s original requirements are altered. For instance, the Customer requires a particular item to be cleaned.
• Removal of rubbish or personal effects.

BOND RETURN GUARANTEE :

• Our Bond Cleaning Guarantee means that we will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms and Conditions and our Inclusions and Exclusions.
  • Additional areas to which were quoted initially will not be covered by this Guarantee.
  • An additional quote will be issued for additional areas, and must be formally agreed to before our cleaners attend the site again.
• Our Bond Cleaning Guarantee only applies to the Service You have engaged Us for. For instance, if You engage Us for a Bond Clean but not a carpet clean then Our Guarantee only covers the bond clean. Carpets would be excluded from our Bond Cleaning Guarantee.
• Our bond guarantee does not include certain items. Please see our Bond Cleaning Inclusions and Exclusions (located HERE) for a complete list of the Service items. For instance, Ceilings, Garage walls or deep stains that require a professional third party to clean are not included in the Bond Cleaning Guarantee.
• A re-clean will only be applicable upon receipt of a report from the Managing Agent clearly listing the problems with the clean along with the images.
• We require 24-48 working Hours, dated from the receipt of the report from the Managing Agent to reschedule a re-clean if required.
• A re-clean will only address the problems listed in the property manager / agents original report if applicable.
• After a re-clean We will warrant any work for one day. Unless otherwise agreed upon in writing, if we have not heard from the Managing Agent within 1 day (24 hours), We will consider the re-clean to have addressed any issues under the Bond Cleaning Guarantee and consider the job completed as per our Terms and Conditions.
• Until commencement and finalisation of this Service, these Terms and Conditions still apply (Whether the service is a clean, re-clean or the waiting period between re-cleans and inspections)
• All re-cleans are subjected to these Terms and Conditions.
• All Customers acknowledge that our Bond Return Guarantee is only applicable if you contact us within 7 calendar days of the performed Service.
• We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Return Guarantee.
• The Bond Return Guarantee is deemed null and void if the property does not remain vacant after our cleaners have cleaned the premise. The only exceptions to this clause is if carpets are cleaned by a qualified carpet cleaner authorised by Us or you have an agreement in writing from Us.
• You MUST book your bond clean to be performed once all the furniture is removed, the premise is not inhabited and all the necessary maintenance or other work to the premises has been completed.
• We will not be responsible for any incident that could be classified as an Act-of-God e.g. flood, storm, fire earthquake, cyclone and similar.

FACILITIES :

• Our cleaners require some basic facilities to complete their work, these facilities are, but not limited to;
  • Electricity (Power).
  • Running Water / Hot Water.